客户评价

I would like to take this opportunity to commend the staff at Advanced Sleep Medicine Services. I made a request for a copy of my sleep study results and the gave it to me before the end of the day. Thank you Advance Sleep very much for the quick turnaround on my request. I really appreciate it. Service like this is few and far between these days. Dianna
业主回复:Dianna, thank you for the kind words! Out team here appreciates it! Kermit Newman, CEO
Easy at home Sleep apnea test. Product was delivered fast and on time,easy to complete . No need to go to a facility can be done in the comfort of your own bed.
业主回复:Melissa, thanks for the review! Kermit Newman, CEO.
很高兴能在家里进行测试。说明不言自明,使用方便。
业主回复:Shatana, thank you for letting us know! We appreciate it! Kermit Newman, CEO.
到非常好的表现
非常简单
费尔南多在回答问题时非常有帮助。总的来说,体验很好,很轻松。
使用起来非常方便,晚上也不会碍事
我希望我和我的医生都能得到一份结果副本。谢谢
Watched video several times so we were ready. Test Appliance came when expected.
As promised it was already put together. At first couldn’t get all green lights. With some jiggling all was green and husband tucked in for the night. Red light came on when he got up during the night for visit the bathroom but turned green when he was resettled.
In morning When test was done and removed it took 5 + minutes for test complete green light to come on.
Mailed it back.
Only complaint is that now that we know he has moderate sleep apnea no one has told us what happens next.
出乎意料的简单--他们寄来了记录睡眠研究的设备。说明简单明了。寄回后,我的医生很容易就收到了我的结果报告。
I had never done a sleep study before so the process was new to me. I dealt with Fernando who was not only knowledgeable, but very patient, professional and helpful. He was also reliable and followed through during the entire process.
业主回复:Armie, thank you for review - We appreciate it. Best regards, Kermit Newman, CEO.
I'll say I had a less than perfect experience. I called in to ask a question about the belt and got a smart answer from one of the customer support personnel. So I had to figure out the problem since they acted like I was disturbing them. The instructions had some of the print missing and did not explain how to adjust the belt properly.

It is important that the instructions are legible. With words missing from the sides I could not understand exactly what to do. I'm a secretary. With that being said, this is a medical procedure and instructions need to be clear and copies need to be legible. Please make it happen so patients can be helped to the excellent standard that I believe you require.

Lastly, this is only feedback to make things better. Workers are only as good as their supervisor.

Thank you for caring about my experience
业主回复:Myra, thank you for your comments. We appreciate your feedback, especially with the intention of helping to make things better. I'm sorry you had a less than perfect experience - We strive for a great experience for every patient. I and the team here are looking into your comments and suggestions. Best regards, Kermit Newman, CEO.
高级睡眠医学服务公司让我的睡眠测试变得简单易行。在整个过程中,他们对我通过电子邮件提出的问题进行了很好的沟通。测试包在他们提到的日期送到了我家,测试包里的所有材料都非常容易掌握。绝对推荐他们!
业主回复:Jeff, thank you for the kind review! We appreciate it. Kermit Newman, CEO.
这真的很简单,我都没注意到我戴着它,但我觉得你需要多加一些胶带,把管子固定在脸上或身上。
业主回复:Connie, thank you for your review and for your suggestion. We appreciate it! Kermit Newman, CEO.
设备运行良好。我花了两个晚上才得到一个好的读数。我对这个过程很满意。这比去睡眠中心方便多了。
业主回复:David, thank you for your review. We appreciate you letting us know how we did. Best regards, Kermit Newman, CEO.
家庭自我睡眠研究非常简单易用。比在某个地方过夜好多了....
业主回复:Christopher, thank you for your comment - We appreciate it! Best regards, Kermit Newman, CEO.
工作人员让整个过程变得简单易懂。到目前为止,这是一个令人愉快的过程。
业主回复:Melodie, thank you for the kind words! We appreciate your feedback. Best regards, Kermit Newman, CEO.
他们能及时给我邮寄检测试剂盒并发送结果,而且在我打电话给他们时,他们也非常热心地提供帮助。
业主回复:Jackie, I'm glad to hear you had a good experience. Thank you for the feedback. Kermit Newman, CEO.
测试没有问题。不过,由于我已经坚持使用了 6 年的 cPap,所以在没有 cPap 的情况下,我很难入睡。
业主回复:Susan, thank you for the feedback - We appreciate it. I sympathize about the CPAP! Best regards, Kermit Newman, CEO.
易于使用 👍
业主回复:Janet, thank you for taking the time to let us know how we did. We appreciate your feedback. I'm glad to hear that you found the process easy to use. Best regards, Kermit Newman, CEO.
It took several attempts to get the machine to connect correctly
overall it went well
业主回复:Sylvia, thank you for the feedback. I'm glad to hear that you got the device connected after several attempts - Thank you for working to get it connected correctly. Best regards, Kermit Newman, CEO.
我非常喜欢能在舒适的家中进行睡眠测试。测试说明清晰易懂。
业主回复:Cherrie, thank you for the feedback - We appreciate it. Best regards, Kermit Newman, CEO.
I thought it went very well. I pretty much slept all night.
我非常喜欢这些人,但很遗憾听说他们倒闭了。
Dane 是我的技术员。他非常专业,知识渊博。他很好说话,回答了我所有的问题。房间舒适温馨。
非常棒。那里的人非常专业,能力很强;我有没有提到他们超级和蔼可亲!
It was great very professional would recommend to anyone.
Thanks for a great experience.
哈里-弗里茨
业主回复:您好 Harry Fritz,非常感谢您的五星评价。我们真的非常感激。
从员工到房间,一切都是最好的,我非常喜欢这次住宿,谢谢你们!
业主回复:Good Afternoon Martha Ceballos, thank you so much for you review and feedback. We really appreciate your kind words. Our patient's health, safety and well-being is our priority.
很棒的体验!我被照顾得非常舒适和周到。尽管他们必须用大量的电线对你进行监控,但我还是很容易就睡着了。对于像我这样的嗜睡者来说,晚上睡得很凉爽。护士非常出色地向我传达了我需要知道的关于这项研究的所有信息,让我感觉很舒服,并得到了很好的照顾。谢谢!
业主回复:您好 Alex Garza,感谢您的反馈和评价。我们真的非常感激。
GREAT, lady that hooked me up was very good at her position. The one time i needed her she was their in 20 seconds. Great room and bed. I want those sheets never had any that soft.
业主回复:柔软的床单和舒适的床铺是一夜好眠的秘诀之一。感谢您对我们员工和设施的好评!总经理乔纳森-谢里尔(Jonathan Sherrill
工作人员非常和蔼可亲,知识渊博,床/房间干净舒适...比我预期的体验要好得多。专业、一流的睡眠研究中心。
业主回复:你好,罗杰-费舍尔,非常感谢你的评价和反馈。我们真的很感谢您的美言。病人的健康、安全和幸福是我们的首要任务。
This was a very easy and pleasant stay for my sleep test. Nichole was just a great person with a great personality to administer the procedure. The condititions for a good sleep were above my expectations, and I had a good night sleep. And, there's a Starbucks just a few blocks away for my required morning brew!
业主回复:感谢 David Pylman 先生的评价和反馈。我们非常感激。克劳迪娅-贝尔(客户经理)
工作人员非常乐于助人,富有同情心地解释了将要发生的一切。总的来说,这是一次非常棒的经历
操作简单。拿起机器,把它带回家。按照说明操作,然后就可以睡觉了。醒来后取下设备。把它带回领取地点。等待结果。
业主回复:你好,丹尼尔,感谢您的评价和反馈!我们真的非常感激。
家庭测试很简单,但我想知道它是否能提供真正睡眠研究的数据。作为一项研究,它似乎相当肤浅,但如果它能提供完整的数据,我想应该没问题。设备很好,工作人员也很专业和礼貌。
DANE was very kind patient and courteous he answered all of my questions he made me feel at ease I actually enjoyed my overnight stay he went above and beyond I would gladly recommend This facility
It was pleasant I had no problems at all the nurse were fantastic explaining everything that was going to happen
Your room was great I was impressed I had a very good experience there everyone new what they were supposed to do and they did it. It I was very impressed
My technician made the best out of something that might be a little awkward. Made me feel welcome and comfortable. Bed was pretty comfy as were the pillows. The setup is nice, like a basic little hotel room.
业主回复:丹尼斯,您好!很高兴听到您在我们实验室的愉快经历。感谢您的评价。我们真的很感谢您的反馈Claudia Bair - 客户经理
Alex was a great respiratory tech. Great asset to the company.
业主回复:Hello Robert, thank you so much for your rating. We really appreciate your feedback ! Claudia Bair - Account Manager
Clean very friendly employees. Nice experience
业主回复:Hello Catherine, thank you very much for the review. We appreciate your rating and are happy to hear that you had a pleasant experience at Advanced Sleep Medicine Services Inc. Claudia Bair - Account Manager
房间和床都非常舒适,协助进行睡眠研究的人员也非常专业和亲切,非常感谢。
业主回复:William, thank you for the kind words. We appreciate it. Kermit Newman, CEO.
The facility was very nice, almost like staying in a hotel. The tech on duty (Dane) was very professional. Explained every detail as we went along and was very reassuring. I did put on the CPAP about halfway through the night and not having used it before, it took some getting used to. Again, Dane was very supportive.
业主回复:格雷格,您好!非常感谢您的五星好评。我们很高兴听到您在 Advanced Sleep Medicine Services Inc.感谢您的反馈。克劳迪娅-贝尔 - 客户经理
年轻人非常友好。对他的工作非常了解。再次感谢
业主回复:Hello Carlos, thank you for your review, we really appreciate your feedback! Claudia Bair - Account Manager
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