How It Works For PAP Devices

If you’re ready to proceed with a PAP device, here’s how it works:

The overview is:

Your doctor must order the PAP device for you. We dispense PAP devices based on a physician prescription only. If you haven’t had a sleep study to enable a diagnosis, you will need to have a sleep study before receiving the PAP device. After we receive the order from your physician, we contact you by phone and/or email to explain the process and provide initial training. Then we coordinate with our partner company for delivery of the PAP device to you.
We do not process the PAP device order directly. Rather, we coordinate with our partner company and our partner company provides the PAP device to you. Our partner company will ship the PAP device to you at your home and schedule a telephone appointment for you with a technician. At the telephone appointment, which lasts about 45 minutes, the technician will thoroughly explain the PAP device and how to use it. The technician will follow up with you regularly over the next 90 days to make sure the therapy is working effectively, to see if you have any questions and to help make any adjustments needed.
You will need replacement supplies every 90 days and our partner company will discuss supplies with you a little before the 90 day mark.

The steps are:

Your doctor will order the PAP device for you after you have had a sleep test and the result of the sleep test is a diagnosis of obstructive sleep apnea (OSA). If you haven’t seen your doctor about your sleep issue, or haven’t had a sleep test yet, you will need to do so before getting a PAP device. You can start here: Home Sleep Testing (HST) We need an order from your doctor in order to dispense a PAP device.
Your doctor orders the PAP device for you and sends the order to us.
We contact you to explain the process and provide initial training. We schedule delivery of the PAP device to you at your home and schedule a training consultation with our partner company.
We do not provide the PAP device to you directly. We coordinate with our partner company and our partner company provides the PAP device to you.
Our partner company ships the PAP device to you at your home on the scheduled shipping date, and contacts you at the scheduled time for the training consultation. You complete the training consultation and familiarize yourself with your PAP device. Our partner company provides ongoing support over the next 90 days to help ensure your success with the PAP device.
Our partner company will talk with you directly about ongoing supplies for your PAP device after the initial 90-day period.